Detailer Duties and Responsibilities

Detailers must be skilled at working with their hands and have an eye for detail. They must be motivated and customer service oriented. They should be reliable and good at time management.

Clean Interiors

One of the main duties of a Detailer is cleaning the interiors of the RV or Motorhome. This includes steam cleaning upholstery, shampooing carpets, vacuuming, wiping surfaces and deep clean restroom. Detailers may also be called upon to make minor repairs to upholstery and remove stains.

Clean Exteriors

In addition to cleaning the interiors, Detailers also concentrate on the exterior. They wash, wax, polish, buff and protect the paint jobs of the unit they work on. They clean all surfaces in-depth spending time cleaning the tires and even the undercarriage. They may be called upon to make minor paint fixes or mend small defects as well.

Manage Inventory

Detailers are responsible for managing supplies and equipment. They must order supplies when needed as well as keep close tabs on the chemicals and products they have on hand. They also repair and maintain all equipment and ensure all the proper safety gear is available for the operation of any given machine or tool.

 Qualifications and Skills

• High school diploma or GED
• Valid driver’s license, a good driving record and ability to pass a background check and drug test
• Can take direction and see a job through from beginning to completion
• Willingness to learn and advance
• The ability to stand, stoop, crawl, and bend for long periods of time
• The ability to lift anywhere from 25-50lbs.
• Work in environments that include heat, cold, dust, and loud noises
• Strong attention to detail
• Solid organizational and multitasking skills
• Strong problem-solving skills
• The ability to work independently as well as in a team setting
• Excellent verbal and written communication skills
• Flexibility with work schedules; including Saturdays (we are always closed on Sundays)

• Neat, clean and professional appearance Cleaning procedures and practices

• Working with cleaning chemicals
• Meeting physical requirements, such as lifting, bending, and standing for duration of shift
• Ability to drive standard and manual transmission vehicles
• Ability to drive a forklift
• Previous experience working in detailing setting 

Airstream Los Angeles is looking for a RV Parts Counterperson who wants to work in growing industry on some the most iconic trailers in America. 

Education

High school diploma or the equivalent.

Other

CDK software experience 

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.

Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.

Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.

Provide information regarding the associated cost of parts required on repair orders.

Keep inventory control system and parts catalog up to date.

Inform service personnel when back ordered or special order parts are received.

Accept and follow through on lawful directions from supervisors.

Be polite and friendly, greet customers promptly and deliver exceptional customer service.

Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.

Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.

Work with multiple customers at once if needed while still providing individual customer satisfaction.

Keep customer mailing lists up to date.

Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.

Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.

In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.

Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.

Become proficient and familiar with computer systems necessary for parts and accessories management.

Periodically carry out physical inventory of merchandise.

Job Summary:
We are seeking a highly organized and experienced RV Service Manager to oversee the operations of our RV service department. The ideal candidate will have extensive knowledge of RV repair and servicing, excellent supervisory skills, and a strong customer service focus. The RV Service Manager will be responsible for managing and coordinating all aspects of the service department to ensure efficient, high-quality, and timely service delivery.

Responsibilities:
1. Oversee the daily operations of the RV service department, including scheduling work orders, allocating resources, and managing staff.
2. Supervise and provide guidance to a team of RV service technicians to ensure efficient and effective repair and maintenance of RVs.
3. Coordinate with customers to determine their service needs, provide estimates, and communicate updates on service progress.
4. Ensure all service requests are logged accurately and promptly into the customer database system.
5. Manage and maintain service department facilities, tools, and equipment to ensure they are in good working condition.
6. Collaborate with the parts department to ensure the availability of necessary RV parts and accessories for repairs and replacements.
7. Maintain accurate records of all service work performed, including invoices, warranties, and completed service reports.
8. Stay updated on industry trends, advancements, and best practices for RV servicing to provide recommendations for process improvements and ensure compliance with safety regulations.
9. Handle customer complaints and resolve any issues promptly and professionally, striving to achieve customer satisfaction.
10. Monitor department performance metrics and implement measures to improve efficiency, productivity, and profitability.

Requirements:
1. High school diploma or equivalent; technical or vocational training in RV servicing is preferred.
2. Proven experience (5+ years) as an RV service technician or in a similar role.
3. Strong knowledge of RV repair and maintenance procedures, systems, and components.
4. Excellent leadership and supervisory skills, with the ability to motivate and mentor a team.
5. Outstanding customer service and communication skills, with the ability to handle customer inquiries and complaints effectively.
6. Proficient computer skills, including using customer database systems and Microsoft Office Suite.
7. Detail-oriented with strong organizational and time management abilities.
8. Ability to work in a fast-paced environment, prioritize workload, and meet deadlines.
9. Knowledge of safety regulations and compliance standards in the RV industry.
10. Valid driver's license with a clean driving record.

As an RV Service Manager, you will play a critical role in ensuring the smooth functioning of our service department and delivering exceptional customer service. If you have the required skills, experience, and dedication to excellence, we invite you to apply for the RV Service Manager position and become a valued member of our team.